We are committed to providing you with high-quality bedding and want you to be satisfied with your purchase. If you are not satisfied with your purchase, we are happy to provide you with a return service. Please read the following return policy carefully:
- Return Time
You can request a return within 30 days of receiving the product. Please make sure to contact us within this time frame to initiate the return process. - Return Eligibility
To be eligible for a return, the product must meet the following requirements:
The product is unused, unwashed, and in its original packaging.
All tags and accessories are intact.
Not applicable to personalized, customized or clearance products.
- Return Process
If you wish to return an item, please follow the steps below:
Contact our customer service team with your order number and reason for return.
Get return authorization information and return address.
Pack the item and send it to the specified address with the return authorization information.
- Shipping Responsibility
If the return is due to our error (for example, wrong item or damaged item), we will cover the return shipping costs.
If you apply for a return for personal reasons (such as dislike, size not suitable, etc.), the return shipping fee will be borne by the customer. - Refund Processing
After receiving the returned goods, we will check them and start processing the refund after confirming that the goods meet the return conditions. The refund will be returned through your original payment method, and the processing time is usually 7 working days, which may vary depending on the bank’s processing speed. - Exchange Policy
If you want to exchange the product, please apply for a return directly and place a new order after receiving the refund. We do not support direct exchanges. - Questions and Questions
If you have any questions or need help with the return policy, please feel free to contact our customer service team. We will be happy to answer your questions and assist you in completing the return process.
