1. How do I place an order?
   You can browse the products on our website, select the items you like and add them to the shopping cart, and then follow the prompts to complete the checkout process. You need to create an account or log in to an existing account to place an order.
2. Can I change or cancel my order?
   Once your order is confirmed, we will process it as soon as possible. If you need to change or cancel your order, please contact our customer service team as soon as possible and we will do our best to help you.
3. How much does it cost to ship?
   Shipping costs vary depending on the amount of your order and the distance of the delivery address. At checkout, the system will automatically calculate and display the shipping costs.
4. How long will it take for my order to be delivered?
   Generally, the order processing time is 2 working days, and the specific delivery time depends on the shipping method and destination you choose. You can find the estimated arrival date in the order confirmation email.
5. How do I check the status of my order?
   You can check the order status in your account, or check the progress of your order in real time through the tracking link in the order confirmation email.
6. What is the return and exchange policy?
   If you are not satisfied with the purchased goods, you can apply for a return or exchange within a certain period of time after receiving the goods. Please make sure that the goods are unused and in the original packaging. Please contact our customer service for detailed steps for return and exchange.
7. How to deal with damaged or wrong products?
   If the goods you received are damaged or do not match the goods in your order, please contact our customer service team immediately after receiving them. We will arrange a replacement or refund for you.
8. What are the payment methods?
   We accept a variety of payment methods, including credit cards, debit cards and other electronic payment options. You can choose the payment method that suits you at checkout.
9. Where can I find the material and care information of the product?
   You can find the relevant material description and care instructions on the detailed page of each product. If you have other specific questions, please feel free to contact our customer service.
10. How to contact customer service?
    You can find our contact information through the “Contact Us” page on our website, or contact us by email. Our customer service team will respond to your inquiry as soon as possible.